FAQs
About glowey & Our Products
What makes glowey different?
glowey is all about science-backed beauty without the fluff. We handpick, test, and curate premium skincare tools that actually work, without the luxury price tag. Designed by women, for women, our products simplify your routine and deliver real results.
Are glowey tools safe for all skin types?
Yes! Our skincare tools are gentle yet effective, making them safe for all skin types—including sensitive skin. Each product is dermatologist-tested to ensure safety and performance.
Where are glowey products made?
Our tools are responsibly manufactured in factory in Asia Pacific. All tools meet strict safety and quality standards.
Are glowey products cruelty-free?
Yes. glowey is 100% cruelty-free. We never test on animals.
Shipping, Returns & Warranty
Do you offer international shipping?
Yes, we do ship internationally to selected countries - you'll see available options at checkout. Standard delivery usually takes 7 to 14 business days, depending on your location. For more info, please visit our Shipping & Delivery page.
How much is shipping?
Shipping costs vary by region and will be shown at checkout. We also offer free shipping promotions — keep an eye on our homepage or subscribe to our newsletter.
When will I receive my order?
All your purchases are packed and dispatched within 1 to 4 working days after you have placed your order. Your order should be delivered to you within 7 to 14 working days, depending on your location.
For remote areas, please allow an extra 5 to 10 days. You will receive a tracking number with your order so you can keep an eye on its progress. Please note that during peak periods these times may be delayed slightly.
Help! My order didn't go through but the money has been taken from my account.
If this has happened it is likely you entered an incorrect post code on your billing address, and it doesn't match your card. Your funds will be held as "pending" by your bank and will be automatically returned to you within 24-48 hours.
Please contact your bank if your money is not returned after this time. If you would like to try again, please ensure you use the correct post code to where your card is registered.
I haven't received an order confirmation or tracking updates.
Please check your spam/junk folder as sometimes our emails can land there. If you have checked there and still can't see anything from us, please get in touch at hello@getglowey.com, so we can look into this for you and check we have the correct email address for you.
Do glowey products come with a warranty?
We stand by our quality. We offer a 30-day guarantee for peace of mind. If you’re not satisfied, contact our support team at hello@getglowey.com — we’re here to help!
What is your returns policy?
We offer a 30-day risk-free trial. If you’re not happy with your purchase, simply contact us in the form below within 30 days for a refund or exchange. See our full Returns Policy here.
Usages & Results
How long will it take to see results?
Results vary by individual and product type. Many customers notice immediate benefits like reduced puffiness and glow after the first use, while lifting and firming results may appear over consistent use (2–3 weeks).
Please follow the instructions on your device product page for specific usage directions. It is important to note that consistency is key with all our devices and you will see the biggest change after using them for 60 days.
Can I use glowey tools with my current skincare products?
Absolutely. Our tools are designed to complement your routine and can enhance the absorption of your serums, moisturisers, and oils.
Is it safe to use glowey tools daily?
It depends on the product! Most cleansing and soothing tools are safe for daily use, while treatments like microcurrent or LED may be best 2–3 times a week. Always refer to your product guide.
Do I need special gels or serums to use the tools?
For some treatments (like microcurrent), we recommend using a water-based conductive gel or your favourite hydrating serum. Check your product guide for recommendations.
Still Have Questions?
Our friendly team are here to help. Just fill out the form below or contact us via email, and we'll get back to you as soon as possible.